Billing, Pricing, and Cancellation | TinyTax Support

Billing, Pricing, and Cancellation

How billing works on TinyTax. Pay-per-filing pricing, refund policy, and cancellation.

This guide covers the most common questions about billing, payments, refunds, and cancellation on TinyTax.

Pricing Model

TinyTax uses annual subscriptions. You choose a plan when you're ready to file, and your subscription gives you unlimited filings for one year.

You can explore the platform for free before subscribing:

  1. Add your company
  2. Enter all your figures
  3. Review your tax calculation and preview your documents
  4. Subscribe only when you're ready to submit
ℹ You won't be charged anything until you subscribe. Explore the form, enter your figures, and review your calculation — all for free.

Subscription Plans

PlanWhat's Included
Dormant AnnualUnlimited filings for one dormant company
Solo AnnualUnlimited filings for one company
Portfolio AnnualUnlimited filings for unlimited companies
Visit the pricing page for current prices — they're shown based on your account.

The Portfolio plan has a fair usage policy: if your account manages more than 50 companies, we may contact you to discuss your usage.

All plans include:

  • CT600 submission to HMRC — your corporation tax return, filed digitally
  • Micro-entity accounts to Companies House — iXBRL format, filed electronically
  • Tax computation — generated automatically from your figures
  • Automatic period splitting — handled for you if your accounting period exceeds 12 months
  • Unlimited resubmissions — if HMRC or Companies House reject your filing, resubmit at no extra cost
  • Amendments — resubmit amended returns at no extra cost during your subscription
Visit the pricing page for current prices.

Payment Methods

Payment is taken by card when you subscribe. We accept all major debit and credit cards. Payment is processed securely via Stripe and you'll receive a receipt immediately.

Invoices and Receipts

Stripe sends you a receipt by email immediately after payment. If you need an invoice for your records or expense claims, you can find it in your Stripe receipt email.

ℹ Your TinyTax subscription fee is an allowable business expense. You can include it in your company's administrative expenses.

Automatic Renewal

Your subscription renews automatically on its anniversary date. You'll receive a reminder email before renewal. If you don't want to renew, cancel before your renewal date (see Cancellation below).

Cancellation

You can cancel your account at any time from your profile page:

  1. Log in to TinyTax
  2. Click your name in the top right corner
  3. Go to Profile
  4. Scroll to Close Your TinyTax Account
  5. Click Cancel Account and confirm

What happens when you cancel:

  • Your subscription is cancelled immediately
  • If you haven't filed any returns, your most recent subscription payment is automatically refunded
  • If you have filed returns, no refund is issued (you've used the service)
  • Your account and data are permanently closed
⚠ Account closure is permanent. Make sure to download any documents you need before cancelling.

Refund Policy

Automatic refund: If you cancel your account and haven't submitted any filings to HMRC or Companies House, your subscription payment is refunded automatically.

After filing: Once a filing has been submitted, refunds are handled on a case-by-case basis. Contact our support team to discuss your situation.

⚠ Please do not dispute the payment with your bank without contacting us first. We're happy to help resolve any billing issues directly.

Common Questions

Q: Will I be charged automatically? A: Your subscription renews annually on its anniversary date. You'll receive a reminder email before renewal. Cancel any time from your profile page to stop future charges.

Q: Can I get an invoice for my accountant? A: Yes. Stripe emails you a receipt after each payment, which includes a downloadable invoice.

Q: I subscribed but haven't filed yet — can I get a refund? A: Yes. Cancel from your profile page and your payment will be refunded automatically if no filings have been submitted.

Q: I want to close my account entirely — how do I do that? A: Go to your profile page and click Cancel Account. This cancels your subscription and closes your account.

Q: Can I switch plans? A: Contact our support team and we'll help you move to a different plan.

Q: I read that TinyTax is free for micro entities — is that right? A: TinyTax isn't free — a subscription is required to submit your returns. However, you can do quite a lot before paying anything: add your company, enter all your figures, and review your tax calculation and document previews for free. You only need to subscribe when you're ready to submit. Some older pages on our site may still suggest otherwise — we apologise for any confusion. Current plans and pricing are on our pricing page.

Need Help With a Billing Query?

For specific billing questions, refund requests, or payment issues, please contact our support team directly.

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