Terms of Service & Legal Information

1. Terms of Service

1.1 Agreement

By using TinyTax services, you agree to these Terms of Service. If you're using TinyTax on behalf of an organisation, you're agreeing to these terms for that organisation. These Terms of Service incorporate by reference our Privacy Policy, Data Processing Agreement, and Sub-processor List.

1.2 Service Description

TinyTax provides online software to help UK micro companies prepare and submit:

• Annual accounts to Companies House in iXBRL format
• Corporation Tax returns (CT600) to HMRC
• Tax computations and supporting documentation

1.3 Eligibility

To use TinyTax, you must:

• Be authorised to act on behalf of the company you're filing for
• Have valid Government Gateway credentials for HMRC submissions
• Have valid Companies House authentication credentials
• Ensure your company qualifies as a micro-entity or small company under UK law

1.4 Your Responsibilities

You are responsible for:

• The accuracy and completeness of all information you provide
• Maintaining the confidentiality of your login credentials
• Ensuring you have proper authorisation to file on behalf of the company
• Reviewing all documents before submission to HMRC and Companies House
• Meeting all statutory filing deadlines

1.5 Acceptable Use

You agree not to:

• Use the service for any unlawful purpose or fraudulent activity
• Submit false or misleading information
• Attempt to access other users' accounts or data
• Reverse engineer or attempt to extract the source code of our software
• Use automated systems or software to extract data from the service

1.6 Payment Terms

TinyTax operates on an annual subscription basis. Current pricing is available on our pricing page. All prices are exclusive of VAT. VAT at the prevailing rate will be added at checkout.

Subscription Coverage: Your annual subscription includes:

• Unlimited access to the TinyTax dashboard
• Filing of annual accounts to Companies House
• Filing of Corporation Tax returns (CT600) to HMRC
• Generation of tax computations and supporting documents

Cancellation: If you cancel your subscription, you will immediately lose access to your TinyTax dashboard and all associated features. We recommend downloading any documents you need before cancelling.

Refunds: All subscription fees are non-refundable. TinyTax is a digital service and access is provided immediately upon payment. Refunds may be issued at our sole discretion in exceptional circumstances. To request a review, contact us at [email protected].

Fair Usage Policy (Portfolio Plan): The Portfolio plan is designed for accountants and business groups managing multiple companies. If your account manages more than 50 companies, we may contact you to discuss your usage and ensure the service continues to meet your needs.

Company Limits: Current Portfolio plans are tier-based — Portfolio 3, 12, 50, 150, 250, 500 and 1000 — with the cap on companies you can file for set by the tier name (e.g. Portfolio 50 covers up to 50 companies). Customers on legacy Portfolio Annual plans (sold prior to the introduction of tiered Portfolio pricing) are subject to a hard cap of 150 companies. If you need to file for more, you can upgrade to a higher tier from your account, or contact us at [email protected].

1.7 Self-Serve Subscription Terms

TinyTax is a self-serve subscription product. We do not enter into bespoke contracts, master services agreements, amended terms, or third-party non-disclosure agreements at the standard subscription tier. Confidentiality obligations are set out in these Terms of Service and in our Data Processing Agreement. Customers requiring negotiated paper should consider an alternative provider.

1.8 Charter Member Programme

Eligibility: Users who created an account on or before 24 October 2025 qualify as Charter Members and receive lifetime free access.

Charter Member Benefits (exclusive to qualifying Charter Members):

• Corporation Tax (CT600): Micro-entity submissions to HMRC at no additional cost
• Companies House Accounts: Micro-entity iXBRL accounts submissions at no additional cost

Charter Member benefits do not apply to accounts created after 24 October 2025. For current pricing, see our pricing page.

Fair Usage Policy: Charter Member access is provided for reasonable commercial use. If your account manages more than 150 companies, we may contact you to discuss your usage and ensure the service continues to meet your needs.

1.9 Referral Programme

Eligibility: the referral programme is available to accounts that have themselves become a genuine TinyTax customer — you must have made a successful payment and completed at least one filing through your account before a referral link is issued. This is a change from the account being eligible to refer from sign-up; if you referred someone before meeting this bar, that referral does not earn commission.

Once eligible, your account can share a unique referral link. The programme rewards new-customer acquisition only, on the following terms:

• Commission: 30% of the list price of the referred subscription, earned once per referred customer — on their first paid subscription taken out through your referral link. Commission is a one-off, not recurring, and is not earned on renewals or on additional products the same customer later buys.
• New customers only: commission is earned only when the referred organisation is a genuinely new customer. Referrals of an organisation that is already (or has previously been) a paying subscriber do not qualify, and nor do self-referrals. Dormant-company filings are excluded.
• Forfeit on refund: if the referred subscription is refunded, reversed, or charged back, the associated commission is forfeited and may be reversed if already approved.
• Payout: commission becomes payable once your unpaid balance reaches £100. Balances are reviewed in a monthly batch, so payouts follow that cadence rather than being sent immediately when you cross the threshold. Payouts are made by bank transfer to the account details you provide in your account. Payments are made net of all transfer, intermediary-bank and currency-conversion charges — these are borne by you and, for non-UK accounts, may be deducted from the amount you receive.
• Tax and VAT: commission is inclusive of any VAT or other taxes that may apply. Where you are VAT-registered, the commission figure is treated as VAT-inclusive and we will not pay any additional amount in respect of VAT. You are responsible for supplying valid payment details and for accounting for any VAT and income tax due on the commission you receive.
• No brand bidding: you must not bid on, or trigger paid search advertising using, TinyTax's name, or any close variant, misspelling, or combination thereof, as a keyword (in any match type) on any search engine or ad network, nor use it in your ad copy, display URL, or domain name. Commission arising from a conversion driven by such advertising is void and may be reclaimed even if already paid, and repeated or deliberate breach is grounds for suspension from the programme.
• Abuse: we may withhold or void commission, and suspend participation, where we reasonably suspect fraud, manipulation, or abuse of the programme (including brand bidding as described above). We may change or end the programme at any time.

2. Privacy Policy

2.1 Information We Collect

We collect information you provide directly to us, including:

• Company information (name, number, registered address)
• Financial data necessary for accounts and tax returns
• Contact information (email, name)
• Government Gateway and Companies House credentials (transient — used for the submission you authorise and not retained beyond it)

2.2 How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and submit your filings to HMRC and Companies House on your instruction
• Send you technical notices and support messages
• Respond to your comments and questions
• Comply with legal obligations

2.3 Information Sharing

We do not sell, trade, or rent your personal information. We share data only:

• With statutory recipients — HMRC and Companies House — to make filings on your instruction.
• With our sub-processors — service providers we engage to deliver the platform (hosting, payment processing, email delivery, AI-assisted support, conversion measurement). Each is bound by a written agreement with terms equivalent to those in our Data Processing Agreement. The current list, including each sub-processor's role and country, is published at /legal/sub-processors.
• With your consent or at your direction.
• To comply with legal obligations or to protect our rights, privacy, safety, or property.

2.4 Retention

We retain your data for the periods set out below. After the relevant period, data is deleted or anonymised. We retain longer where required by law (for example, accounting records under HMRC and Companies Act 2006 requirements).

2.5 Deletion

You can request deletion of your account and associated data at any time by emailing [email protected]. We will:

• Acknowledge your request within 5 working days.
• Delete or anonymise your account, profile, and any data not subject to a legal retention obligation, within 30 days.
• Retain only the categories listed above that are required by law (typically the filing record for the statutory period), with all other associated identifiers redacted where possible.
• Confirm completion in writing, including a summary of what was deleted and what was retained under a legal basis.

2.6 Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS 1.2+), access controls, regular backups, and monitored production hosting. Our security posture is described in more detail at /legal/security.

3. Cookie Policy

3.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies to provide essential functionality and to measure how the service is used.

3.2 Cookies We Use

Essential Cookies: Required for the website to function properly

• Session cookies — maintain your session while using the service
• Security cookies — help protect against fraud and CSRF
• Preference cookies — remember your settings and choices

Measurement Cookies and Pixels: We use conversion-tracking pixels operated by Google, Microsoft and Meta to understand how visitors find and use the service. These are listed in our Sub-processor List together with the country and transfer mechanism for each provider.

3.3 Managing Cookies

You can control or block cookies through your browser settings. Disabling essential cookies may prevent you from using certain features of our service.

4. Data Protection Rights (UK GDPR)

Under UK data protection law you have the following rights in respect of your personal data:

• Access: request a copy of your personal data
• Rectification: request correction of inaccurate data
• Erasure: request deletion of your data, subject to legal retention requirements (see §2.4 and §2.5)
• Restriction: request that we limit processing of your data
• Portability: request your data in a portable format
• Objection: object to certain types of processing

To exercise any of these rights, please contact .

4.1 Lawful Basis for Processing

We process your personal data based on:

• Contract: processing necessary to provide our services to you
• Legal obligation: processing necessary to comply with HMRC, Companies House and tax legislation
• Legitimate interests: processing necessary for our business operations, including service improvement, fraud prevention and conversion measurement (where this does not override your rights and freedoms)
• Consent: for non-essential cookies and marketing communications, withdrawable at any time

4.2 International Transfers

Production hosting is provided by Hetzner Online GmbH at Falkenstein, Germany. Transfers to Germany rely on the UK adequacy regulations covering EEA countries. Where we use sub-processors located outside the UK and EEA (for example, certain US-based service providers — see /legal/sub-processors), transfers are protected by the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another approved transfer mechanism.

5. Liability & Disclaimers

5.1 Service Disclaimer

Important: TinyTax provides software tools to assist with tax and accounting compliance. We are not accountants, tax advisers, or legal professionals. The service does not constitute professional advice.

5.2 Your Responsibility

You remain fully responsible for:

• The accuracy of all information submitted
• Meeting all filing deadlines
• Ensuring compliance with all applicable laws and regulations
• Obtaining professional advice where appropriate

5.3 Limitation of Liability

No Warranty: The service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Exclusion of Liability: To the maximum extent permitted by applicable law, TinyTax Ltd shall not be liable for:

• Any errors, inaccuracies, or omissions in calculations, tax computations, or generated documents
• Any penalties, fines, interest, or other charges imposed by HMRC, Companies House, or any other authority
• Late filings, rejected submissions, or missed deadlines for any reason
• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, business opportunities, or goodwill
• Service interruptions, downtime, or unavailability
• Actions or failures of third parties including HMRC and Companies House

Liability Cap: Our total aggregate liability to you for all claims arising out of or relating to these terms or your use of the service shall not exceed the total fees actually paid by you to TinyTax Ltd in the twelve (12) months immediately preceding the event giving rise to the claim.

Essential Terms: You acknowledge that TinyTax Ltd has set its prices and entered into this agreement in reliance upon the limitations of liability set forth herein, which allocate risk between you and TinyTax Ltd and form an essential basis of the bargain between the parties.

5.4 No Guarantee of Acceptance

TinyTax does not guarantee that any submission will be accepted by HMRC, Companies House, or any other authority. Rejection may occur due to data validation errors, authority system issues, or other factors. You are responsible for monitoring submission status and resubmitting if necessary.

5.5 Indemnification

You agree to indemnify and hold harmless TinyTax Ltd, its officers, directors, and employees from any claims arising from:

• Your use of the service
• Your violation of these terms
• Your violation of any rights of another party
• Any inaccurate or incomplete information you provide

6. Contact Us

6.1 Complaints

If you have any complaints about our service or how we handle your data, please contact us first at . We will try to resolve any issues promptly.

If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

6.2 Changes to These Terms

We may update these terms from time to time. We will notify you of any material changes by email or through the service. Your continued use of TinyTax after changes constitutes acceptance of the updated terms.

6.3 Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.