How to Contact Support
We Don't Offer Phone Support
TinyTax is an online-only service and does not offer phone or video call support. All support is handled by email.
This allows us to:
- Investigate your account and filings before replying
- Include screenshots, links, and step-by-step instructions
- Keep a record of the conversation so nothing gets lost
Tips for Getting a Fast Answer
- Describe what you're trying to do — e.g., "I'm trying to file my CT600 for the year ending 31 March 2026"
- Describe what's happening — e.g., "I get an error when I click Submit" or "The figures don't look right"
- Include your company number — this helps us look up your account immediately
- Attach screenshots if helpful — especially for error messages or unexpected figures
Before You Contact Us
Our support guides cover most common questions:
- Getting started — first-time filing walkthrough
- Troubleshooting errors — common error messages and fixes
- Companies House auth codes — finding and using your auth code
Common Questions
Can I request a callback?
No — we don't offer phone support. But if you describe your question by email, we'll get back to you as quickly as we can. Most issues are easier to diagnose in writing because we can check your account details and filing history before replying.
How long does it take to get a reply?
We typically reply within a few hours during UK business hours. Complex questions involving HMRC or Companies House may take a little longer while we investigate.
Can I speak to someone before subscribing?
We're happy to answer pre-sales questions by email. Just describe what you need help with and we'll let you know whether TinyTax is right for your situation.
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